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Request Assistance

Door Tablet was designed to make your life easier when looking after your visitors or conference meeting space users. One of these functions is the ability to request assistance directly from the tablet without leaving the area. Visitors no longer need to search for assistance and lose valuable meeting time.

To redirect assistance requests to automated systems such as ServiceNow use the routing taging feature Database 'Door Tablet HELP', View 'Help Documents', Document 'ServiceNow'.

Request Assistance
To request assistance, click on the "Help" button and this screen will appear:

To access this function, click on the button at the bottom of the meeting space status display

Configure Assistance
Before you can use this feature you must set contact information. Please note that users can request assistance twice only during a meeting, to avoid abuse. You set assistance information in

  1. System Setup
  2. Room Configuration (setting here overrides System Setup).

Update the System profile using the Notes client:

You can access the above from the Tablet application too.

What can be reported on
Door Tablet offers a range of items for which assistance may be requested. When configuring a meeting space you can refine the list and remove items which may not be relevant:
  1. Catering
  2. Cleanliness
  3. Computer/Network
  4. Furniture
  5. Heating/Cooling or Climate
  6. Lighting
  7. Projector
  8. Telephone
  9. Video conferencing
  10. White/black board.
These values are automatically translated which you switch languages.

Other items that may be reported on
From Door Tablet V8.4.8 you can specify your own list of items that will show like the standard items to the end users. These items do not change when you switch languages. To set the base list of items start by amending the system profile:

In spaces and neighbourhoods you specify what may be reported on...

Using the example below, on the door users will be able to request assistance only from the selected items:

Please note that all the user screens, including the help popup, are available in a number languages. So, the popup above will appear like so if the language for the meeting space was set to French:

For more information about language support in Door Tablet click here Database 'dt.HELP', View 'Help Documents', Document 'Languages'.

Click "OK". You have successfully submitted a request for help.