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Extracting Logs

The Door Tablet AIO/TC allows you to extract logs from a device for the purpose of troubleshooting.

The steps required are as follows:

  1. Prepare a USB stick
  2. Insert to the device
  3. Navigate to the correct menu option
  4. Save the logs
  5. Review the logs (and email these to us to support@door-tablet.com)

Prepare a USB stick
  1. Open the USB stick on your PC/Mac
  2. On the root of the device create a folder and name it: _dump_debug_log


Insert the USB into the Door Tablet AIO/TC

Navigate to the log options on Door Tablet AIO/TC


Press the Log bottom:


Touch on Log Location




Review the Logs
Once the above process is complete, you can review the contents of the folder in the USB drive:

And the actual files are here, too:


Email logs
Please email your zip files to us upon request. Use support@door-tablet.com