Case Study - Government Contracting

Nakupuna Companies

Door Tablet promotes collaboration and productivity at Nakupuna through seamless integration with Microsoft 365 Government

Sector

Government contracting

Location

Arlington, Virginia

Hardware

IAdea LED room displays

Environment

Microsoft 365 Government

A corridor at the Nakupuna Arlington office lined with room displays, their LED status bars showing green and red down both sides

The Duke Kahanamoku room display in use, red status lighting, showing a Recruiting Touchpoint booking

The Kohola room display showing a Security Team Touchbase booking on a blue wave background

The Kukui room display available, green status lighting, showing the next booking

Introduction

A room scheduling solution that had to fit the way people already worked

Nakupuna Companies is a Native Hawaiian organization-owned family of companies delivering mission and business operations support, IT, facilities and infrastructure, logistics, and environmental services to U.S. government clients.

When Nakupuna opened its flagship Arlington, Virginia office - its largest location - it needed a room scheduling solution that could operate reliably within its Microsoft 365 Government environment while fitting naturally into the way employees already worked.

Having encountered limitations with previous workspace management platforms, Nakupuna’s priorities were clear: seamless integration with Microsoft 365 Government, support for its existing IAdea LED room displays, and a straightforward booking experience that wouldn’t require users to change the way they worked.

Door Tablet met those core requirements while also giving Nakupuna the flexibility to create a highly customised experience that reflected the company’s distinctive Hawaiian identity.

The Challenge

Finding a Solution That Worked With Microsoft 365 Government

As an early adopter of Microsoft 365 Government, Nakupuna found that many third-party workplace technologies were not designed to operate within its environment.

Its original room scheduling system used battery-powered e-ink displays and worked well until Nakupuna moved to the Government Cloud, at which point its Microsoft integration stopped functioning.

A second scheduling platform offered features including floor plans, hot desking and LED room displays, but required custom work to function within Nakupuna’s Microsoft environment. It also encouraged employees to book through a separate web application rather than the familiar Microsoft tools they already used.

The experience helped Nakupuna identify what really mattered: reliable Government cloud connectivity, room status displays and a booking experience built around Microsoft.

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A team that already understood the environment

David explains how Door Tablet’s documented Microsoft 365 Government support and understanding of the environment stood out from other solutions Nakupuna considered.

Diagram of Microsoft Government Cloud servers connected to Door Tablet servers through Microsoft Graph

Why Door Tablet?

Microsoft 365 Government Support From the Start

Door Tablet could connect to Nakupuna’s Microsoft room resources while addressing the specific considerations of its Microsoft 365 Government environment.

From the first conversation, Nakupuna was also able to discuss detailed technical requirements directly with the Door Tablet team and get clear answers about how the platform could be configured for its environment.

Room Booking Without Changing User Behaviour

With Door Tablet, Microsoft room calendars remain at the centre of Nakupuna’s scheduling environment.

Employees continue booking through Outlook or Teams as usual, with bookings reflected on the Door Tablet displays. They can also make an immediate walk-up booking directly from an available display.

Explore Door Tablet room booking

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Booking stays where employees already are

David explains how employees can continue using Outlook and Teams while also booking directly from the room displays.

Hallway at Nakupuna's Arlington office lined with glass-walled meeting rooms, the display beside each door showing a green LED status bar — Integrated LED status lighting makes available spaces easy to identify at a glance.

Hardware

Supporting Nakupuna’s Existing IAdea Displays

Nakupuna had already invested in IAdea room displays with integrated LED status lighting, making hardware compatibility another important requirement.

Door Tablet allowed Nakupuna to retain those displays while using their LEDs to make room availability highly visible throughout the office.

There’s a hallway that when you look down, you see five LED bars on each side. There’s five tablets. It’s cool to look down that hallway and see a red one, a green one, and another green one, which was actually a big part of the vision.
David Martin, Solutions Architect, Nakupuna

Implementation

Installed alongside the wider conference room fit-out

Door Tablet was deployed on IAdea hardware across conference rooms, huddle rooms and micro offices at Nakupuna’s Arlington location. The Door Tablet Server connects to Nakupuna’s Microsoft 365 Government environment.

AV integrators completed the mounting work as part of the wider conference room installations. Narrow trim around the conference room glass required a custom mounting approach to achieve a clean result.

Nakupuna’s internal team then handled the Door Tablet software setup and attached the displays to the installed mounts.

While the range of configuration options meant there was an initial learning curve, the Nakupuna team found the setup straightforward once they became familiar with the system.

Once I had the picture, it was easy enough.
David Martin, Solutions Architect, Nakupuna

Support

Responsive Support

Nakupuna worked directly with Door Tablet throughout the initial configuration, with technical support available during deployment and beyond.

When its IAdea displays experienced an issue retaining their server connection following a reboot, Door Tablet introduced server-side logic and a re-check-in mechanism to improve the behaviour.

When Nakupuna wanted stronger red and green LED status colours, Door Tablet also added an administrator setting to make the preferred LED behaviour easy to configure.

I’d open a ticket or reach out to support, and within the day, I’d say within an hour, usually I get a response. You guys are just so extremely responsive.
David Martin, Solutions Architect, Nakupuna

Customisation

Making Door Tablet Part of the Nakupuna Workplace

Customisation wasn’t one of Nakupuna’s original priorities. But once the team began working with Door Tablet, it discovered how extensively the interface could be adapted to complement the new office.

Nakupuna’s Arlington workplace is organised around three distinct neighbourhoods - Land, Air and Sea - with rooms given Hawaiian names and individual visual identities.

Using Door Tablet’s customisation capabilities, Nakupuna extended this concept to its room displays with custom backgrounds, icons and layouts that coordinate with the physical signage throughout the office.

The flexibility also extends to functionality. Individual spaces can be configured differently depending on their purpose, including executive rooms where Nakupuna chose to remove the walk-up Book Now option.

Kukui room display on a green grassland background with a kukui leaf and nut icon, showing the next booking — Nakupuna customised its Door Tablet interfaces to complement the Land, Air and Sea themes throughout its workplace.

Koholā room display on a blue wave-pattern background with a humpback whale icon, showing the next booking — Nakupuna customised its Door Tablet interfaces to complement the Land, Air and Sea themes throughout its workplace.

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Displays that match the building

David discusses how Nakupuna matched its Door Tablet displays to the physical signage and room identities throughout the office.

The Results

Fewer Room-Booking Questions

One of the clearest signs of successful adoption has been the reduction in questions and support tickets reaching Nakupuna’s IT team. While Nakupuna didn’t have detailed pre-deployment utilisation metrics, the team has seen a clear reduction in users needing help with room scheduling.

Employees haven’t needed to learn a new platform or change their existing workflow. They continue scheduling through Outlook or Teams, with the option to use the simple Book Now and Book Later functions at the room.

By keeping room booking simple, employees can focus on their work rather than the process of finding and reserving a space.

We just don’t get questions about it anymore.
David Martin, Solutions Architect, Nakupuna

A System That Became Hands-Off

Following the initial deployment and configuration, Door Tablet has required very little day-to-day administration.

Once we got everything dialed in just how we wanted it, it’s been hands off.
David Martin, Solutions Architect, Nakupuna

Because Microsoft room calendars remain central to the booking environment, employees can also continue booking through Outlook and Teams if an individual display temporarily requires attention.

Looking Ahead

Ready for Future Workplace Needs

Not every feature Nakupuna originally considered has proved necessary. As employees became familiar with the new office, formal hot desking and advanced wayfinding became less important than initially anticipated.

But knowing those capabilities are available remains valuable. Features including wayfinding, desk booking, occupancy sensing and user identification give Nakupuna options to expand the system as its workplace requirements evolve.

See everything Door Tablet can do

I think one of my favorite things about Door Tablet is knowing the availability of functionality that I’ll never even probably touch, but knowing that if I want to one day, if I want to set up occupancy sensors, if I want to have it auto change and auto detect when someone walks in the room, that’s there. I can implement that, and that’s a functionality that’s supported.
David Martin, Solutions Architect, Nakupuna

In His Words

David’s Perspective

David Martin, Solutions Architect at Nakupuna, shares his perspective based on his experience working with Door Tablet and the advice he would give to other organisations considering the platform.

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