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Warranty statement for Door Tablet AIO

This limited warranty shall apply to the Door Tablet AIO product and accessories (the “Product”). Public.Class Limited (P.CL) warrants that the product is at the time of its original purchase free of defects in materials and workmanship (“Limited Warranty”). This Limited Warranty is given only to the original purchaser of the Product (“Customer”). It shall neither exclude nor limit: a) any statutory rights of the Customer or b) any of the Customer’s rights against the seller/dealer of the Product.

This Limited Warranty is subject to the following terms and conditions:

Warranty Period

This Limited Warranty shall last for twelve (12) months from the date of original purchase for both product and accessories. This Limited Warranty may not be sold on, assigned, transferred, or given to any subsequent purchaser or acquirer of the Product.

P.CL will return the repaired Product or replace it with another functional equivalent Product to the Customer in good working condition. All replaced faulty parts or components will become the property of P.CL.

Software Support

Any software delivered with the Product is provided “as-is”. P.CL does not guarantee uninterrupted or error-free operation of any software provided with the Product. This Limited Warranty applies only to the hardware components of the Product as originally supplied and does not apply to any software or other equipment. P.CL will provide technical support for the Product’s preinstalled software only when it concerns the proper functioning of the hardware. Third party software may require support from the respective vendors.

RMA (Return merchandise authorization)

In Warranty (IW)

In the event of Product failure, the Customer should take the following actions:
  1. Refer to the user manual to identify and possibly correct the problem.
  2. If the problem cannot be resolved by reference to the user manual, the Customer should visit the Door Tablet website (www.Door-Tablet.com) for further information.
  3. Before the Customer contacts the Door Tablet service agent (support@Door-Tablet.com), please ensure the following information is at hand: i. The model and serial number of the Product, ii. The Customer’s full address and contact information.

Dead on Arrival (DOA) Criteria:

  1. Products that are found malfunctioning within 28 calendar days of sale to end-user;
  2. The malfunctioning of the Products is NOT caused by customer abuse, accident, neglect, improper handling, utilization, or installation, contamination (sand, water, etc);
  3. There’s no scratch on the Products, including but not limited to accessories;
  4. There is no missing item packed in the original delivery box, such items including but not limited to all accessories, quick start guide, user manual;
  5. The serial number of the Product handset must match the serial number on the delivery box.

Out of Warranty (OOW) service

THIS LIMITED WARRANTY SHALL NOT APPLY IF THE DEFECT WAS CAUSED THROUGH ANY OF THE FOLLOWING:
  1. The malfunctioning of the Products caused by customer abuse, accident, neglect, improper handling, utilization or installation, contamination (sand, water, etc), Unauthorized repair; or LCD & Camera defects:
  2. This Limited Warranty does not cover physical damage to the surface of the Product including but not limited to cracks or scratches on the LCD screen or camera lens; or
  3. Using the Product with or connected to an accessory not approved nor provided by P.CL or used in other than its intended use and where it can be shown by P.CL that such defect is not the fault of the Product itself.
The returned OOW Product will be verified by P.CL and a repair estimate (both labour and materials cost) will be provided to the Customer via phone calls or emails. The Customer will be requested to confirm the repair within 30 days. If there is no response from the Customer, P.CL will not be responsible for keeping the returned Product and an inspection fee will be charged.

No Fault Found Cases

The Customer will be responsible for the cost of labour and freight if the returned Product is verified as “No Fault Found”.

End of Service (EOS)

EOS period shall commence from P.CL's last commercial shipment of respective models plus three (3) years. Defective Products will be replaced if spare parts are no longer available.

Repair Warranty

If P.CL repairs or replaces the Product, the repaired or replaced Product shall continue to be warrantied for the remaining time of the original Warranty Period or for three (3) months from the date of repair or replacement, whichever is longer.

Extended Warranty

The Customer may add one or two additional years to the standard one year by paying an additional fee at the time of purchase.

Latest warranty information

This Limited Warranty will be updated from time to time. Please visit this page to obtain the latest version of the Limited Warranty for the Product.

Repair Fees

Costs paid by...
Service Labor Materials Freight
From Customer to P.CL From P.CL to Customer
In Warranty Repair P.CL P.CL Customer P.CL
Dead on Arrival P.CL P.CL P.CL P.CL
Out of Warranty Repair Customer * Customer Customer Customer
No Fault Found Customer No cost Customer Customer

* Inspection fee will be charged if Customer decides not to repair
* P.CL: Public.Class Limited or its partners.  Freight will be to the origins of the hardware.